July 2, 2018
Service Review"Greetings Keith and Crew! So good to see Chris today! You have trained him well. I so much appreciate your quick response to my call yesterday. I had been seeing water draining down into my garage but did not realize I had a problem. Chris checked out my system, found that I had a drain that was clogged, fixed that and showed me the new set-up. I am ever so grateful to have a heat and air team that I can trust to do good work, and only what I need, at the right price. DH & A has been my team for years and will be for hears to come! BTW, Debbie was a hoot to talk to yesterday! Blessings on you all! Deena Noland"
May 31, 2016
Keith and his trainee were fabulous!"OMYGOODNESS!!! Keith and his trainee were fabulous! Friendly and professional...Keith esplained what they were doing and what was found in terms of problems. Filters were replaced-I was really grateful they did that as I had no idea where the filters were located. Keith also explained that because of the age of the furnace, it would "nickel and dime" us in terms of maintenance. He gave us a ball park figure as to what we could expect to replace it. We will be purchasing a maintenance agreement for the heating and air- " an ounce of prevention is always a good thing. Their office scheduler was a peach! ( I'm sorry I didn't get her name) She knew we had elderly folks in the house and were without heat and while I would've waited for next day service, she called Keith while I waited on the line to see if we could be fit into the schedule. I expected to get next day, however not only did we get same day, Keith was able to fit us in less than 2 hours after I made the call."
May 31, 2016
Very courteous and professional"They replaced the furnace and coil and the run capacitor on the outside unit. The outside unit is only seven years old and Keith recommended not replacing it, as it should have at least three years of life left. He put in a coil that is compatible with the newest freon (R410 I think??), but converted it back to the old freon (R22??) so that it would work with the outside unit without replacing it. He said It cost about $250 more to convert it to the old freon type and reconvert it back when the outside unit is replaced. But it's well worth it to get three or more years out of the outside unit. Keith has done work for me several times in the past, and, as with this time, I have always thought he was very honest about what was needed, and was very courteous and professional. The primary reason I gave him a B on price is that I did not check prices with anyone else. I believe it's probably possible to find a little cheaper price, but it's also possible to get gouged by someone else"
May 31, 2016