July 2, 2018

Service Review

"Greetings Keith and Crew!So good to see Chris today! You have trained him well. I so much appreciate your quick response to my call yesterday. I had been seeing water draining down into my garage but did not realize I had a problem.Chris checked out my system, found that I had a drain that was clogged, fixed that and showed me the new set-up. I am ever so grateful to have a heat and air team that I can trust to do good work, and only what I need, at the right price. DH & A has been my team for years and will be for hears to come!BTW, Debbie was a hoot to talk to yesterday!Blessings on you all!Deena Noland"
May 29, 2018

"Dear Sir or Madar. Since we built our new house in 2010, I've had occasion to use your services several times over the years. Recently, our air conditioning went out while we were in Dallas planning treatment options for ny mother-in-law's breast cancer. I thought of your company immediately. Someone answered within three rings when I called (on a Sunday!) and passed the message on to the technician director. I heard from Keith almost within the hour. And yesterday, Chris (who works for Keith - I apologize for not knowing their last names) came out on a holiday at the time he said, worked diligently and repaired the problem. He was prompt, courteous, professional and very careful to explain and SHOW me everything he needed to do. All for a very reasonable price when other, more greedy companies, would have charged an exorbitant fee for holiday work. Chris shared his recent move from Apprentice to Journeyman and I have to say, it is refreshing to see capable young people pursuing the trades. For far too long, we have saddled our children with crushing debt for degrees that they "must have" but are essentially worthless. All of this while good, well-paying, long-term jobs are going begging in the skilled trades. As a retired military officer, I've seen first-hand the extremely successful outcomes of apprenticeship programs in Europe and South America. Kudos to you for continuing this tradition! But the main thing I want to express my gratitude for is your HONESTY. I have never felt pressured to buy more than was needed and everyone who has come to our house has been completely upfront with the repairs required and what it would cost. This is no small thing in today's world of "fake news" and "misstatements" and it is noticed and appreciated. You have my thanks and my intention to remain a loyal customer. Sincerely, David R. Powelt Maior. USA (Retired)"
May 31, 2016

Keith and his trainee were fabulous!

"OMYGOODNESS!!! Keith and his trainee were fabulous! Friendly and professional...Keith esplained what they were doing and what was found in terms of problems. Filters were replaced-I was really grateful they did that as I had no idea where the filters were located. Keith also explained that because of the age of the furnace, it would "nickel and dime" us in terms of maintenance. He gave us a ball park figure as to what we could expect to replace it. We will be purchasing a maintenance agreement for the heating and air- " an ounce of prevention is always a good thing. Their office scheduler was a peach! ( I'm sorry I didn't get her name) She knew we had elderly folks in the house and were without heat and while I would've waited for next day service, she called Keith while I waited on the line to see if we could be fit into the schedule. I expected to get next day, however not only did we get same day, Keith was able to fit us in less than 2 hours after I made the call."
May 31, 2016

Very courteous and professional

"They replaced the furnace and coil and the run capacitor on the outside unit. The outside unit is only seven years old and Keith recommended not replacing it, as it should have at least three years of life left. He put in a coil that is compatible with the newest freon (R410 I think??), but converted it back to the old freon (R22??) so that it would work with the outside unit without replacing it. He said It cost about $250 more to convert it to the old freon type and reconvert it back when the outside unit is replaced. But it's well worth it to get three or more years out of the outside unit. Keith has done work for me several times in the past, and, as with this time, I have always thought he was very honest about what was needed, and was very courteous and professional. The primary reason I gave him a B on price is that I did not check prices with anyone else. I believe it's probably possible to find a little cheaper price, but it's also possible to get gouged by someone else"
May 31, 2016

I definitely recommend this company

"Restored A/C to operation. The service provider replaced the contactor, the booster capacitor, checked pressure, charged coolant and thoroughly cleaned the outdoor unit. I called four different providers and was unable to get a same day service call until I called Dailey. The service provider arrived within the hour and set to work immediately. He explained everything he was doing and gave the me prices for each faulty item he found. He also showed me each component he removed and explained why it was no good. After he installed the new parts and verified operation of the unit he also used a hose to clean all built up dirt off the fins of the unit. The entire process took less than an hour from start to finish. I definitely recommend this company."